IT SUPPORT

Request IT support

Describe the issue and its impact. I’ll contact you to agree on support arrangements and rates.

You can send your request even if you have not yet selected an hourly pack.

How does the support work?

Do you already have a pack?

Time spent on support is deducted from the available prepaid package once the request has been approved.

You don’t have a pack yet

Artitech advises you on the most suitable number of hours before any work begins.

One-time or urgent need

The priority, the method of intervention, and the time frame are confirmed before the project begins.

Your support request

Tell me what is not working, when it started, how it affects your work and what you have already tried. Attach a screenshot if it helps explain the issue.

Name

First

Last

Email address

need service Email

Issue summary

Urgency level

Description of the issue or need

Describe the issue, when it started, what you have already tried and any error message displayed.

Organisation / activity

Screenshot or attachment

Drag & Drop Files, Choose Files to Upload

You may upload a screenshot, error message or document to help us understand the issue.

Additional information (optional)

Phone

Type of issue

Device or service concerned

Desired deadline / timeframe

Preferred intervention mode

Remote support
On-site intervention
To be confirmed after diagnostic

System or environment concerned

Your availability

Consent

I agree that my information may be used to process my request.

Support framework

Related support pack

Intervention framework validation

I understand that my request will be reviewed first and that no paid intervention will start without prior validation of the scope, timeframe and applicable support framework.

Would you prefer to choose a pack before requesting support?

Hourly packs let you plan support in advance and track the actual time spent.

View hourly packs

Request a recommendation