Request support

Please describe your problem or requirement

Please use this form to request IT support, PC repairs or optimisation, a bespoke Windows installation, or assistance with email, Google Workspace, printers, scanners, WordPress or any other digital requirements.

Your request will first be assessed. Artitech will respond with a proposed scope of work, the method of support, priorities and any costs involved before any work is carried out.

No work will be carried out without prior approval.

What type of support would you like?

PC / Windows

Repairs, optimisation, Windows installation, printers, software, slow performance or access issues.

Website & WordPress

Error, form, page, display, content or update.

Cloud & accounts

Google Workspace, accounts, permissions, Drive or sharing.

How does the support work?

Do you already have a pack?

The call-out time is deducted from the available prepaid package once the request has been approved.

You don’t have a pack yet

Artitech advises you on the most suitable number of hours before any work begins.

One-time or urgent need

The priority, the method of intervention, and the time frame are confirmed before the project begins.

Support request EN

Use this form to describe an IT issue, a PC or Windows problem, a WordPress request, a Google Workspace issue or any other support need. Artitech will qualify the request before any intervention.

Name

First

Last

Organisation / activity

Email address

Phone

Type of issue

Urgency level

Device or service concerned

Type availability location

Issue summary

Description of the issue or need

Describe the issue, when it started, what you have already tried and any error message displayed.

Desired deadline / timeframe

Preferred intervention mode

Remote support
On-site intervention
To be confirmed after diagnostic

System or environment concerned

Your availability

Screenshot or attachment

Drag & Drop Files, Choose Files to Upload

You may upload a screenshot, error message or document to help us understand the issue.

Consent

I agree that my information may be used to process my request.

Support framework

Related support pack

Intervention framework validation

I understand that my request will be reviewed first and that no paid intervention will start without prior validation of the scope, timeframe and applicable support framework.

Would you prefer to choose a package before requesting support?

Hour packages allow you to plan services in advance and track the actual time spent.

View Packs

Request a recommendation