IT SUPPORT
Need help with an IT issue?
Slow PC, blocked email, printer or WordPress issue: describe the problem to get suitable remote or on-site support.
Start with an initial diagnosis, or request support directly if you already know what you need.
How can I help?
Slow or unstable Windows PC
Diagnostic, system cleanup, optimisation, drivers, updates, user profiles, software, slow performance or recurring system issues.
PC repair, upgrade and optimisation
Memory or SSD upgrade, data migration, customised Windows reinstallation, backups and configuration adapted to your daily use.
Email and access issues
Sending or receiving problems, Outlook, saturated mailbox, synchronisation, passwords, access from several devices or professional email support.
Printer, scanner and peripherals
Installation, drivers, network connection, sharing between workstations, scanner configuration, printer not detected or printing issues.
WordPress and websites
Display issue, form, page correction, menu, update, content, readability or small technical adjustment.
Google Workspace and cloud
User accounts, Drive, sharing, access rights, groups, professional Gmail, best practices and user guidance.
IT ASSISTANT
An initial diagnosis, directly online
Follow a few guided checks with the assistant, or request help directly from a consultant.
A
Assistant IT ARTITECH
Available · initial diagnosis
Hello.
Describe what is not working. I’ll guide you step by step.
Remote or on-site support
Remote assistance
Most requests can be handled remotely after validation: secure remote session, diagnostic, correction, configuration or user guidance.
On-site support
On-site support can be proposed when the hardware, network, printer, scanner or local environment requires it.
Framework confirmed in advance
In all cases, the framework is confirmed before intervention: priority, support mode, estimated time and possible hourly pack.
Prepare my request
To speed up support, please indicate the service concerned, urgency level, issue context and useful elements for the diagnostic.
Service concerned
Windows, PC, email, WordPress, Google Workspace, printer, scanner, NAS or another tool.
Urgency
Blocking, important or standard.
Context
When the issue started, what has recently changed and what has already been tried.
Useful attachments
Screenshot, error message, document concerned or useful configuration information.
3-step process
01
Qualification
You describe the need, the service concerned, the urgency level and your availability.
02
Validation
The intervention framework, support mode, priorities and potential costs are confirmed before any action.
03
Resolution
The intervention is carried out, the time is tracked, then the actions performed are documented.
Urgency level
| Level | Description |
|---|---|
| Blocking | You can no longer work normally or an essential activity is interrupted. |
| Important | The issue disrupts activity, but a temporary workaround exists. |
| Standard | Non-blocking request, correction, improvement, optimisation or planned assistance. |
Need support or PC optimisation?
Describe your situation in a few lines. Artitech qualifies the request, confirms the intervention framework, then guides you towards the most appropriate support.